Account & Data Deletion | Aurax Technologies

Request deletion

If you have an account in an Aurax Technologies application, you can request deletion without reinstalling the app. Send the request from the email address associated with your account where possible.

Identify the applicationInclude the app name so we can locate the correct service.

Identify the accountProvide the account email or phone number used in the app. Do not send passwords, OTPs or payment-card details.

Request permanent deletionState clearly that you want the account and associated personal data deleted.

Complete verification if neededWe may ask for limited information to confirm you are authorised to delete the account.

Email deletion request →

What we delete

After a valid deletion request, we will delete or de-identify the account and personal data associated with it that is no longer necessary to retain. Depending on the app, this can include account profile information, user-generated records and uploaded content associated with the account.

Information that may need to be retained

Limited records may be retained when required for legal, regulatory, accounting, security, fraud-prevention, dispute-resolution or other legitimate obligations. Any retained data will be limited to what is necessary and handled according to our Privacy Policy.

Processing the request

We will process verified deletion requests within a reasonable period and in accordance with applicable law. Some backup copies may remain for a limited period before being automatically overwritten or deleted, unless retention is legally required.

For applications with account creation

The relevant mobile application should also provide a readily discoverable in-app path to request account deletion. This webpage provides the external request route.

Need help?

Contact info@auraxtechnologies.com and include the application name and account identifier. Never send your password, OTP or full payment-card information.